Privacy Policy

Data Protection & Privacy Notice for Website and Services

We attach great importance to data protection. This Privacy Policy explains how FutureWare GmbH collects, processes, and protects personal data when you visit our website, use our services, or communicate with us. It is structured to comply with both the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

Controller for Data Processing:

FutureWare GmbH

Gulerstrasse 26

7320 Sargans

Switzerland

Email: contact@futureware.ch

1. Collection and Processing of Personal Data

We process personal data that we receive within the scope of our business relationship with clients, prospective clients, partners, and visitors to our website. This data includes:

  • Technical Data: IP address, operating system, browser type/version, referrer URL, and the time of the server request when accessing our website.

  • Contact and Corporate Data: Name, professional email address, telephone number, company name, business address, and job title when you contact us via email or a contact form.

  • Project and Service Data: Detailed requirements regarding your e-commerce project, Shopify setup specifics, API preferences, design materials, credentials securely shared for project completion, and contractual/billing information.

2. Purpose of Data Processing

We process personal data for the following explicit purposes:

  • To provide, maintain, and optimize our business website and online services.

  • To process inquiries, prepare customized service offerings, and execute client contracts for Shopify shop development.

  • To manage client relationships, handle billing and corporate accounting.

  • To comply with legal obligations under Swiss corporate, tax, and trade laws.

3. Disclosure of Data to Third Parties and International Transfers

We only share your personal data with third-party service providers (processors) if it is strictly necessary to fulfill our contract, comply with legal requirements, or optimize our internal operational processes. These may include:

  • Shopify International Limited / Shopify Inc.: As an agency specializing in Shopify development, we collaborate closely with the Shopify platform. While building or optimizing your store, technical log data, partner project files, and specific metadata may be processed via Shopify infrastructure, which operates globally (including the USA and Canada). Shopify ensures appropriate safeguards via standard contractual clauses and adequacy decisions.

  • IT and Hosting Providers: Data storage, server capacity, and cloud services used to host our business assets.

  • Accounting & Professional Services: Swiss legal, tax tools, and external accountants for mandatory annual closing procedures.

As a rule, data processing occurs primarily in Switzerland and the European Economic Area (EEA). If data must be transferred to a country without adequate statutory data protection laws (such as the USA), we ensure appropriate protection by utilizing standard contractual clauses, or we operate under explicit contractual necessity or consent.

4. Cookies and Web Analytics

Our website utilizes cookies. Cookies are small text files stored on your device that help us evaluate website usage, improve user navigation, and ensure proper platform security. You can restrict or block cookies through your browser settings; however, certain functionalities of our website may become restricted.

5. Retention Period

We process and store your personal data for as long as it is required to fulfill our contractual and legal obligations (e.g., Swiss statutory 10-year retention obligation for accounting records, business correspondence, and contracts) or as long as there is an overriding legitimate operational interest.

6. Data Security

We implement appropriate technical and organizational security measures (such as SSL/TLS encryption for our web platform, access management, and secure development frameworks) to protect your personal data from unauthorized access, misuse, alteration, loss, or destruction.

7. Your Rights

In accordance with the applicable data protection provisions of the Swiss FADP, individuals whose data we process possess specific statutory rights:

  • Right to Information: The right to request clarity on whether we hold personal data concerning you and what that data entails.

  • Right to Rectification: The right to request immediate correction of inaccurate or incomplete personal records.

  • Right to Erasure / Deletion: The right to request deletion of your data, provided it does not conflict with a statutory retention obligation or an overriding legitimate processing interest.

  • Right to Restriction and Objection: The right to object to specific processing purposes or request that restriction bounds be placed on processing activity.

To exercise any of these rights, please contact us in writing using the corporate address or email provided above, including proof of your identity.

8. Amendments

We reserve the right to amend this Privacy Policy at any time without prior notice to align with changes to our business practices or updating legal frameworks. The version currently published on our website shall apply.

Last updated: June 3, 2026